SKISET Reviews

This is the second year we are using skiset and we had confirmation that different locations still provide great service and unbeatable value for money. We recommend booking at least one month in advance to get the best deals. Both times the bookings were fully refundable. Highly recommended!!

Skiset shop unable to supply correctly fitting boots to fit 2 of our 3 people. After numerous swaps over 2 days we gave up and went to a different shop 100m away that had the same boots used the previous week in Les Arcs. Shop staff told us that a refund would have to be made by the office online. REFUND CONTINUALLY REFUSED BY SKISET.COM , saying we "cancelled" the hire, among other excuses. I don't fault the shop but the the company, and phantom staff member hiding on-line is a joke. AVOID.

Spoke fluent English, and was able to match my experience level to the equipment perfectly. No issue with settings or board all week. Recommended supplier as my normal rental company Intersport does not have a local shop. Ski hire Marcellin Rent, Via Louset 2, 10058 Sestrière.

Skiset in Flaine tried to over charge twice. Once when we arrived apparently I had not paid online for correct package for a child, and then at the end for items I had already paid for.
I emailed in to let the company know, and no response. I was lucky as I argued the extra, if I had paid I doubt the head office would refund considering no email to my complaint.

Plenty of hire shops- literally one next door to this company. Advise go else where.

Skiset do not offer discount. They put you in touch with rental shops, but if there are problems the shop refer you to skiset. Skiset then request all kinds of paperwork fromthe rental store which of course you will not have. they will not respond to you or contact the store themselves. Do not use, go direct at resort, they will not save you any money but add to complications.

We had a great holiday in Gressoney, northern Italy. However, the ski hire from Skiset (which used the Cisco Ski Hire ship in Weissmatten) was abysmal. Our group has hired skis for years, and this is our first bad experience. The skis were all pretty shabby, and on one pair the bindings malfunctioned as soon as the skier tried to put them on. He wasted a whole morning going back to the shop. On day three another pair malfunctioned, and again the skier wasted several hours going back to the shop. The Weissmatten branch was closed for much of the time, so we had to phone the main shop further up the valley and get someone to come down. I would never use Cisco Ski or SkiSet in Gressoney again. I put a complaint on the Skiset website and have received no response.

Big thanks to Remi and Gael for their fantastic service at SKI SHOP SKISET ISARDS 2 - Ax Les Thermes .They could not have been more helpful and accommodating. Thank you from Declan and Dugie

I have now been waiting for almost a month to get a refund for a ski rental that was cancelled due to an accident. When I write they don't answer, when I call, they ask me to call back later... :-(

I paid for an upgrade online that wasn't available in the shop. I queried it at the time, but was told I was wrong. A simple internet search when back in the UK showed that I had been right all along and I asked for a partial refund. The response from their customer services was as follows:

"STAY AT HOME NEXT TIME IF YOU ARE NOT HAPPY."

I won't be using them again.

SkiSet Seefeld In Tyrol, Austria.
They made us feel very welcome by being very friendly and chatty, with a sense of humour!
They were very attentive as we were novice cross country skiers and we even had a Schnapps when we returned our skis as it’s Christmas Day!!
Thank you very much for making our Christmas enjoyable!

I crossed paths with skiset commercially a while back. I see from Linkedin that the same people run it now. They offered significant kickbacks to represent them but insisted on terms and methods that we felt significantly compromised integrity so we refused to deal with them. As a result of that experience, when I see websites advertising a partnership with them, I personally tend to trust those sites less.

I clicked onto their site from a link on a mountain site for our Whistler holiday - offering a discount on ski hire a week before our trip. Wish I hadn’t. I ordered skis only to discover that the $ quote for skis was apparently for US$ not C$ - not made clear till afterwards. I immediately contacted Skiset and they told me the would refund. Now more than 4 weeks later and still no refund - they seem to have stolen my money and I get electronic email responses. Worse - when I got to Whistler and rented I realised the price they were offering was more than twice what I actually paid locally. No discount, no service, misrepresentation and more. STAY AWAY. I will be contacting authorities as I suspect a scam.

Awful company.

Returned skis and equipment to the shop following an injury.

Was told in the shop, if I showed the website the voucher the shop gave me, the website would refund.

There then followed a never-ending demand for documentation and stuff not alluded to in the shop before eventually, they offered a refund.

The refund was delayed. No apology. Just rubbish, the whole set up.

Terrible rip off. Charge more than SkiShop!
SkiSet was recommended by the Ski Club of GB but I will never use them again. I paid them in advance for ski hire. My friend hired same skis in the same shop for same number of days and paid close to HALF my price (I paid CHF110, she paid CHF53).
I emailed their customer services to complain and after 3 rude emails from them still no explanation.

Awful company - avoid at all cost. Failed to deliver and refused a refund - an absolute disgrace